These terms and conditions of sale relate to all orders for printing products and services referred to as 'Order' / ‘Print Job’ made by ‘You’ / ‘Your’ (the buyer) to be supplied by Copy Express (London) Ltd, referred to as ‘Us’, ‘We’ or the ‘Company’.
Price Estimates & Quotes. All prices exclude VAT unless otherwise stated. Prices are valid for 30 days and are subject to sight of artwork. Material prices may be subject to change at time of the order placement.
Artwork & Proofs. In accordance with typical printing practice we are happy to offer you a hardcopy or electronic proof prior to printing; the proof you receive must be thoroughly checked - any errors made by us at this stage of the proof will be changed free of charge and re-supplied immediately. Any errors that are a result of incorrect information provided by you will be your responsibility and charged accordingly. Whilst the print job is still at the proof stage we will be happy to correct any errors and provide a new proof – once the proof has been signed off by you either physically, verbally, via telephone, post, fax or email, any non-printing errors and any resulting re-prints will be your responsibility and the cost be absorbed by you. If only the printing aspect of the print job is found to be unsatisfactory then we will be happy to discuss any alternatives. We do not charge for Laser and Inkjet proofs - although we may ask you for a deposit for the print job before you may receive either. We do charge for Offset Wet proofs, although again we are happy to supply a Laser proof free of charge on condition that we receive payment as described above – Please note that although Laser technology is very good, there will always be a difference between the laser proof and your final Offset or Digital print job, this is the nature of the technology and unfortunately is beyond our control.
T-Shirts. Copy Express accepts no responsibility for any damage to customers garments, howsoever caused.
Payment. We accept cash, all credit and debit cards including AMEX and Apple Pay plus other contactless cards. We may ask that initial orders be accompanied by full payment or that any orders be accompanied by 50% payment and settled in full on collection. Credit facilities can be arranged after initial order and payment, standard 30 day credit terms will apply. Invoices will only be raised for work on jobs to the value of £10 or more - a minimum charge may apply. Any work to the value of £500 or more we ask full payment is made before we begin. If invoices are not paid within the terms of our invoice we reserve the right to charge a late payment fee, debt recovery fee and / or a daily rate of interest in line with modern business and UK government standards.
Collection and Delivery. Orders may be subject to a collection and / or delivery charge. We shall endeavour to meet all quoted delivery times but will not be responsible for any late delivery or non-delivery that is beyond our control. No claim for shortages or damaged Orders will be allowed unless the Company is notified in writing within 3 days of delivery.
Deadlines. We shall endeavour to complete your job within its deadline period and make every effort to keep you up to date with any information to the contrary.
Returns. No returns will be accepted or credited by us unless prior agreement has been made with you. A handling charge may be made at the company's discretion for any return of orders which have been agreed with us.
Disclaimer. Information contained on our website (www.copyexpress.co.uk) is for general information purposes only.
Information is provided by Copy Express (London) Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the accuracy, completeness, suitability or reliability with respect to the website or the information within. Copy Express takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control and is not responsible for the content of external internet sites.
3D Printing. Unfortunately not all 3D printing is born equal, so with this in mind we may charge you full payment for any 3D printing that prints at least 50% whether successful or not. Generally most 3D printing errors well before 50%, in which case we may only charge half price of the total amount if this occurs, plus will of course guide you to the reasons and ways to resolve the problems if you would like us to continue. Before we start any 3D printing we can usually give you an estimated success rate and warn if we foresee any problems.
Privacy Policy. We are committed to ensuring the information you give is secure and we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your information to send you information about other services unless otherwise instructed. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us, a small fee may be payable. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.
Environmental Policy. Copy Express (London) Ltd is committed to monitoring and, wherever possible, improving the environmental impact at every stage of its design, manufacturing and marketing processes. We work and will continue to work with suppliers and any sub-contractors to minimise the environmental impact of the energy and materials they use too. All our waste is either recycled or incinerated to produce green heat and electricity, none of our waste goes to landfill. Please see our PLANET EXPRESS page for more details.
